This User Agreement ("Agreement") is a contract between you and Africa Remittance Company dba SikaCash , SikaCash’ Website and our mobile applications and any associated online services and applies to your use of All SikaCash Services. The Website and our mobile application enables you to send cash from the convenience of your computer or mobile devices to beneficiaries virtually in West Africa, subject to these terms and conditions. You must read, agree with and accept all of the terms and conditions contained in this Agreement.
By accessing, registering with and using the Service, you agree to be bound by the terms of the Terms and Conditions of this Agreement, as it may be amended from time to time. If you do not wish to be bound by the Terms and Conditions do not access, register with or use the Service.
In these Terms and Conditions, the terms "SikaCash", "we", "us", and "our" refer to SikaCash Money Transfer, together with its employees, directors, affiliates, successors, and assigns. Africa Remittance Company LLC dba SikaCash Money Transfer is a New York Limited Liability Company with its headquarters located at 2828 John F Kennedy Boulevard, Suite 203, Jersey City NJ 07306.
The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or visitors to this website.
SikaCash provides its customers the capability to conduct money transfers online via the Internet through the use of a 128 bit encrypted web browser.
For security reasons, we recommend that you only send money through the Service to people you know personally and you can confirm the identity of the recipient. You must not use the Service to send money to strangers for example sellers of goods and/or services, private or retail.
CONSUMER FRAUD ALERT: PROTECT YOURSELF FROM SCAMS AND FRAUD. PROTECT YOURSELF. BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY IN CONNECTION WITH:
We do not guarantee delivery or suitability of goods or services paid for with money transfers initiated through our online service. If you believe someone is trying to scam or defraud you or your Sikacash username or password have been lost or stolen, please contact us immediately by telephone (718) 208 1880 or email at cs@sikatransfer.com
The reproduction, copying, use, distribution, commercialization, public communication, or any other such activity involving the contents of these web pages is forbidden and always requires explicit authorization from Sikacash. Any such activities will be penalized in accordance with the copyright legislation applicable.
SikaCash takes no responsibility for the misuse of the contents of these web pages on the user's behalf.
SikaCash takes no responsibility for any information not contained in these web pages and as such, not issued directly under the control of Sikacash or not published with its name. In particular, SikaCash is not responsible for the contents and the information contained in the web pages of third parties connected by links with the web pages pertaining to SikaCash.
SikaCash reserves the right to update the contents of these web pages whenever it may see fit, as well as to delete them and to limit or prevent access to them, whether temporary or permanent.
SikaCash is not obliged to control the information and opinions that users may transmit in the open forums of these web pages. However, SikaCash reserves the right to delete from its web pages any information or opinion from users that may be contrary to the law in force, especially when this represents an infringement of fundamental individual rights and liberties.
Whenever it is necessary to use a password or user name to access a service contained in these web pages, the user is obliged to keep it secret and use it diligently. In the event of the loss or negligent use of the password, the user will be responsible for any use that third parties may have been able to make of it.
UNDER NO CIRCUMSTANCES DOES SIKACASH ACCEPT RESPONSIBILITY FOR POSSIBLE DAMAGE, WHETHER DIRECT, INDIRECT, SPECIAL OR OF ANY OTHER NATURE, DERIVED FROM THE USE OF THIS WEB PAGE OR OF ANY OTHER WEB PAGE TO WHICH THE USER IS DIRECTED FROM THIS ONE, INCLUDING, WITHOUT ANY LIMITATION, ANY LOSS OF PROFITS, STOPPAGE OF BUSINESS, LOSS OF PROGRAMMES OR OTHER DATA FROM THE INFORMATION TREATED IN THE USER’S SYSTEM, EVEN WHEN WE HAVE BEEN EXPLICITLY INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
3.1.1 Subject to these Terms and Conditions, we agree to provide the Service to you using reasonable care. The Service may not be available in whole or in part in certain regions, countries, or jurisdictions.
3.1.2 We are not obliged to process any Transaction. When you submit a Transaction, you are requesting that we process the Transaction on your behalf. We may, in our sole discretion, choose whether or not to accept the offer to process that Transaction. However, if we decide not to process the Transaction, we will notify you promptly of that decision and repay the money paid to us if we are not prohibited by law from doing so.
3.1.3 SikaCash reserves the right to modify or discontinue the service or any part of the Service without notice, at any time and from time to time. We may, in our absolute discretion, refuse any Transaction or limit the amount to be transferred, either on a per transaction basis or on an aggregate basis, and either on individual accounts or on related accounts.
3.1.4 We may, in our sole discretion, refuse Transactions from certain Senders or to certain Recipients, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by the US Government. In addition, not all Payment Instruments are always available to all customers and we may, in our sole discretion, refuse Transactions funded from certain Payment Instruments.
3.1.5 We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you; or otherwise to comply with applicable laws; or due to variations in business hours and currency availability.
3.1.6 We will attempt to provide Senders and Recipients with up to date information regarding the location and opening hours of our Service Providers by means of information on our website. However, you agree that SikaCash shall not be held responsible for any inaccuracies that may appear in that information or any consequential loss which may result from incorrect or incomplete information.
You agree that:
3.2.1 you will not access, use or attempt to use the Service as a Sender unless you are at least 18 years old, and that you have the legal capacity to form a binding legal contract in the relevant jurisdiction;
3.2.2 for each Transaction that you submit, you will pay us the Service Fee in addition to the Transaction Amount. Payment becomes due at the time that you submit your Transaction. If you submit a Transaction that results in SikaCash becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees.
3.2.3 in connection with your registration and use of the Service, you will:
3.2.4 when you pay for a Transaction in one currency and the Recipient is paid in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. SikaCash and its Service Providers usually make a small profit in these circumstances. If a Recipient’s account is denominated in another currency there may be delays, additional charges or different exchange rates. Please ensure the currency requested for the transaction matches the currency of the account where the funds are to be delivered.
3.2.5 when you are sending money under these Terms and Conditions, it is your responsibility to make sure all the Transaction details are accurate before submission. Once a Transaction has been submitted for processing it is not normally possible to change any of its details. You will be given the opportunity to confirm Transactions before submission and you must check the details carefully.
3.2.6 SikaCash will have no responsibility for any fees or charges you may incur by the use of a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorized overdraft fees imposed by banks if there are insufficient funds in your bank account or "cash advance" fees and additional interest which may be imposed by credit card providers if they treat use of the Service as a cash transaction rather than a purchase transaction;
3.2.7 you will only use the Service to send money to people that you know personally and not to pay for goods or services. If, in breach of this clause, you choose to pay third parties for goods and services using the Service, you acknowledge that SikaCash has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk. If SikaCash reasonably believes you are using the Service to purchase goods or services, we reserve the right to cancel your Transaction(s);
3.2.8 both you and the Recipients will only act on your own behalf. You may not submit or receive a Transaction on behalf of a third person. If you intend to submit or receive a Transaction on behalf of a company, business or any entity other than a human individual, you must first inform SikaCash of your desire to do so and provide us with any additional information about the entity we may request in order that we may decide whether to permit the Transaction;
3.2.9 in using the Service you will comply with these Terms and Conditions as well as any applicable laws, rules or regulations. It is a breach of these Terms and Conditions to use the Service to send money (i) to a Recipient who has violated the Terms and Conditions, or (ii) in connection with illegal activity including without limitation money-laundering, fraud and the funding of terrorist organizations. If you use the Service in connection with illegal activity, SikaCash may report you to the appropriate legal authorities.
3.2.10 when using our website or the Service or when interacting with SikaCash, with another user or with a third party, you will not:
3.2.3 in connection with your registration and use of the Service, you will:
3.2.11 SikaCash may, as necessary in providing the Service, store all information required of a Recipient to prove his or her identity or associated with their specific Transaction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable documentation provided by the Service Provider, and/or a Transaction tracking number, a personal identification number (PIN), a "password", a "secret word", or other similar identifiers.
If you have any problems using the Service, you should contact us at:
Write Us: Africa Remittance Company dba SikaCash
2828 John F KennedyBoulevard, Suite 203
Jersey City, NJ 07306
Call Us: (718) 208-1880
E-mail us: otm@sikatransfer.com
You must contact uswithin 180 days of the date we promised to you that funds would be madeavailable to the recipient. When you do, please tell us:
1. Your name and address ortelephone number.
2. The error or problem with the transfer, and why you believe it is an error or problem.
3. The name of the personreceiving the funds, and if you know it, his or her telephone number or address.
4. The dollar amount of thetransfer; and
5. The transaction number.
We will determine whether an error occurred within ninety (90) days after you contact us and we will correct any error promptly. We will tell you the results within three (3)business days after completing our formal investigation. If we decide thatthere was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
If you have a complaint, first contact the consumer assistance division of SikaCash.
Listed below are several ways to contact SikaCash’ Customer Service.
Write Us: Africa Remittance Company dba SikaCash
2828 John F KennedyBoulevard, Suite 203
Jersey City, NJ 07306
Call Us: (718) 208-1880
E-mail us: otm@sikatransfer.com
If you still have an unresolved complaint regarding the company's money transmission, you may direct your complaint to:
State License
State Regulatory Agency
NY New York Dept. of Financial Services (NYDFS)
Consumer Services Division
One State St. New York NY 10004
www.dfs.ny.gov Tel: 877-226-5697
NJ New Jersey Dept. of Banking & Finance
P.O Box 471
Trenton NJ 08625
www.state.nj.us/dobi Tel: 800-446-7467
IL Illinois Department of Financial and Professional Regulation (IDFPR) Consumer Services Division, 320 West Washington Street, Springfield, IL 62786
Tel: 888-298- 8089
AL Alabama Securities Commission
Consumer Services Division
P.O Box 304700, Montgomery AL 36130
Tel: 800-222-1253
AZ Arizona Department of Financial Institutions
Consumer Affairs Division
100N 15th Ave. Suite 261
Phoenix, AZ 85007
Tel: 602-771-2800.
GA Georgia Department of Banking and Finance
Consumer Services Division
2990 Brandywine Rd. Suite 200
Atlanta GA 30341.
MD Office of the Commissioner of Financial Regulation
Consumer Services Division
500 North Calvert Street
Baltimore, MD 21202
MN
Minnesota Department of Commerce
85 7th Pl East. Suite 280
Saint Paul, MN 55101
https://mn.gov/commerce Tel: 651-539-1600
MO Missouri Division of Finance
Consumer Services Division
301 W High St, Room 630
Jefferson City MO 65101
NC North Carolina Commissioner of Banks
Consumer Services Division
4309 Mail Service Center
Raleigh NC 27699
OH Ohio Department of Commerce
Consumer Services Division
77 S. High St. 21st FL
Columbus OH 43215
PA Pennsylvania Department of Banking and Securities
Consumer Services Division
17 N. 2nd St. Suite 1300
Harrisburg PA 17101
Tel: 800-722-2657; 800-600-0007
RI Rhode Island Division of Banking
1511 Pontiac Avenue
Cranston, RI 02920
MS Mississippi Department of Banking and Consumer Finance,
P.O. Box 12129
Jackson MS 39236
TN Department of Financial Institutions
Tennessee Tower 26th FL, 312 Rosa L. Parks Ave
Nashville, TN 37243
Tel: 800-778-4215; 615-253-2023
WA Washington State Department of Financial Institutions
Consumer Services Division
P.O Box 41200
Olympia Washington 98504;
http://www.dfi.wa.gov/cs Tel: 360-902-8703; TDD 360-664-8126,
WI Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
In accordance with the requirements of the Electronic Code of Federal Regulations, the Bank Secrecy Act, the USA PATRIOT Act, and all relevant state regulations, SikaCash employs a full-time staff to monitor all agencies and all transactions to ensure compliance with all applicable laws and regulations relating to the prevention of money laundering. Simply put, these laws define the circumstances under which financial institutions such as Sikacash are required to take reasonable steps to verify both the identity of its customers and the source of their funds. Some agencies, such as the Office of Foreign Asset Control, set limitations as to persons, organizations and even countries with whom a financial institution such as Sikacash can do business. It is important to note that these requirements do not necessarily depend on the size of the transaction. Through the use of sophisticated software filters and individual analysis, we are required to monitor all transactions for evidence of individuals engaged in a pattern of transactions that give rise to a reasonable suspicion that they are “structuring” their transactions to avoid providing information or documentation to verify their identity and/or source of funds. Thus, customers may be required to provide valid government identification and other information and documentation regarding the transaction and their source of funds, regardless of the size of the transaction. The information provided by customers for fulfillment of our compliance obligations is considered non-public personal information. As such, SikaCash is prohibited by law from releasing this information except in so far as it is necessary to complete the customer’s transaction or in response to a request by a state or federal government agency.
7.1 Collection of Information.
US law requires all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore require you to supply us with personal identifying information and we may also legally consult other sources to obtain information about you.
7.2 By accepting these Terms and Conditions you authorize us to make any inquiries we consider necessary to validate the information that you provide to us. We may do this directly, for example by asking you for additional information, requiring you to take steps to confirm ownership of your Payment Instruments or email address; or by verifying your information against third party databases; or through other sources.
You consent to our processing your personal information for the purposes of providing the Service, including for verification purposes as set out in this clause. You also consent to the use of such data for communicating with you, and for statutory, accounting and archival purposes. You acknowledge that you have read and consented to SikaCash's Data Privacy Policy.
8.1 Government Disclosures. We may be required by law to provide information about you and your Transactions to government or other competent authorities as described in our Data Privacy Policy. You acknowledge and consent to our doing this.
9.1 The SikaCash website and the SikaCash Service, the content, and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, trademarks and service marks) are owned by us, our affiliates, or third parties. All right, title and interest in and to the SikaCash Online Site and the SikaCash Online Service shall remain our property and/or the property of such other third parties.
9.2 The SikaCash website and the SikaCash Service may be used only for the purposes permitted by these Terms and Conditions or described on this website. You are authorized solely to view and to retain a copy of the pages of the SikaCash website for your own personal use. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the SikaCash website, the SikaCash Service or any portion thereof for any public or commercial use without our express written permission. You may not: (a) use any robot, spider, scraper or other automated device to access the SikaCash website or the SikaCashService;
and/or (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on the SikaCash website (or printed pages of the website). The name SikaCash and other names and indicia of ownership of SikaCash's products and/or services referred to on the SikaCash website are our exclusive marks or the exclusive marks of other third parties. Other product, service and company names appearing on the website may be trademarks of their respective owners.
THE SERVICE IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. WE, OUR SUBSIDIARIES, EMPLOYEES, SUPPLIERS, VENDORS, AND SERVICE PROVIDERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
10.2.1 any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our control;
10.2.2 malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us;
10.2.3 any losses or delays in transmission of messages arising out of the use of any internet or telecommunications service provider or caused by any browser or other software which is not under our control;
10.2.4 errors on the website or with the Service caused by incomplete or incorrect information provided to us by you or a third party.
11.1.1 This Terms and Conditions and any amendments, modifications or supplements to it.
11.1.2 Your records of transactions through the Service.
11.1.3 Any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by law.
11.1.4 Any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service.
11.1.5 Any other communication related to the Service or SikaCash.
11.3.1 An Internet browser that supports 128-bit encryption, such as Internet Explorer version 4.0 or above;
11.3.2 An e-mail account and e-mail software capable of interfacing with SikaCash's e-mail servers;
11.3.3 A personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing;
11.3.4 Sufficient electronic storage capacity on your computer's hard drive or other data storage unit; and
11.3.5 A printer that is capable of printing from your browser and e-mail software. In addition, you must promptly update us with any change in your email address by updating your profile at https://www.sikacash.com .
12.2.1 become, or are likely to become, insolvent or are declared bankrupt;
12.2.2 are in breach of any provision of these Terms and Conditions;
12.2.3 your use of the Service or the website is disruptive to our other customers, or you do anything which in our opinion is likely to bring us into disrepute;
12.2.4 breaches or attempts to breach the security of the website (including but not limited to: modifying or attempting to modify any information; unauthorized log-ins, authorized data access or deletion; interfering with the service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way);
13.1 Governing law: this Agreement will be governed by New York law and the parties submit to the exclusive jurisdiction of the New York Courts.
13.2 No Waiver: The failure of SikaCash to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.
13.3 Modification: We may modify this Terms and Conditions from time to time without notice to you, except as may be required by law. You can review the most current version of the Terms and Conditions at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this Terms and Conditions and acknowledge that any attempts by you to modify this Terms and Conditions shall be void.
13.4 Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.
13.5 Severability: If any provision of the Terms and Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.
13.6 Any external links to third-party websites on the website are provided as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such websites at your own risk.
We take security very seriously at SikaCash, and we work hard, using state-of-the-art security measures, to make sure that your information remains secure. The SikaCash Service is a safe and convenient way to send money to friends and family and to other people that you trust. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true - they may be scams. If you are aware of anyone or any entity that is using the Service inappropriately, please email us using our contact form. Similarly, if you receive any emails, purporting to be from SikaCash, which you suspect may be "phishing" (fake) emails, please forward them to us using our contact form.
Questions, notices, and requests for refunds or further information should be sent to SikaCash, as follows:
Africa Remittance Company
2828 John F Kennedy Boulevard,
Suite 203
Jersey City, NJ 07306 or
Tel # +1-718-208-1880
E-mail: otm@sikatransfer.com
Website: https://www.sikacash.com .