User Agreement

This User Agreement ("Agreement") is a contract between you and Africa Remittance Company dba SikaCash , SikaCash’ Website and our mobile applications and any associated online services and applies to your use of All SikaCash Services. The Website and our mobile application enables you to send cash from the convenience of your computer or mobile devices to beneficiaries virtually in West Africa, subject to these terms and conditions. You must read, agree with and accept all of the terms and conditions contained in this Agreement.

By accessing, registering with and using the Service, you agree to be bound by the terms of the Terms and Conditions of this Agreement, as it may be amended from time to time. If you do not wish to be bound by the Terms and Conditions do not access, register with or use the Service.

In these Terms and Conditions, the terms "SikaCash", "we", "us", and "our" refer to SikaCash Money Transfer, together with its employees, directors, affiliates, successors, and assigns. Africa Remittance Company LLC dba SikaCash Money Transfer is a New York Limited Liability Company with its headquarters located at 2828 John F Kennedy Boulevard, Suite 203, Jersey City NJ 07306.

The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or visitors to this website.

1.- Service Overview

SikaCash provides its customers the capability to conduct money transfers online via the Internet through the use of a 128 bit encrypted web browser.

For security reasons, we recommend that you only send money through the Service to people you know personally and you can confirm the identity of the recipient. You must not use the Service to send money to strangers for example sellers of goods and/or services, private or retail.

CONSUMER FRAUD ALERT: PROTECT YOURSELF FROM SCAMS AND FRAUD. PROTECT YOURSELF. BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY IN CONNECTION WITH:

• AN INTERNET PURCHASE,
• TO CLAIM A PRIZE OR LOTTERY WINNINGS,
• TO RECOVER A LOST ITEM NEWSPAPER OR TELEPHONE OFFER OR PROMOTION.
• FOR A BUSINESS OPPORTUNITY
• FOR A LOAN OR CREDIT CARD FEE
• To refund part of a check given to you until your bank confirms that the check has been cleared (this can take up to 2 weeks and longer for an international check)
• TO SOMEONE YOU HAVE MET THROUGH ONLINE DATING UNTIL YOU HAVE VERIFIED HIS OR HER IDENTITY

We do not guarantee delivery or suitability of goods or services paid for with money transfers initiated through our online service. If you believe someone is trying to scam or defraud you or your Sikacash username or password have been lost or stolen, please contact us immediately by telephone (718) 208 1880 or email at cs@sikatransfer.com

2.- Definitions

• A "Remitter" is someone who uses the Service to remit money.
• A "Recipient" is someone who receives money from a Remitter through the Service.
• The "Destination Country" is the country in which the Recipient receives money through the Service and the country in which the recipient resides.
• A "Transaction" is a specific instruction to send money through the Service.
• A "Transfer" is a specific instruction to send money through the Service.
• The "Transaction Amount" is the amount that the Remitter provides to SikaCash to remit the Transaction.
• The "Payout Amount" is the amount paid out to the Recipient, excluding any taxes or charges that may be levied under the laws of the Recipient Country (the "Local Taxes").
• An "Invoice Number" is a unique number provided to you after completion of a transaction that is associated with such transaction.
• A "Bank Account" is the deposit account with a US insured depository that a Remitter designates to be debited in the amount necessary to complete a SikaCash Money Transfer.
• The "Consumer Fee" is the fee charged to a Remitter to complete a SikaCash Money Transfer.
• A "Debit Card Account" is a Debit Card Account related to the VISA or MasterCard debit card issued by a financial institution in the United States and tied to US insured depository that a Remitter authorizes SikaCash (and any party authorized by SikaCash) to charge against in order to pay the Transfer Amount and Consumer Fee.
• The "Delivery Option" is the method which you elect for your recipient to collect funds associated with your transaction.
• "Cash Pickup" is a delivery option that allows recipients to visit an authorized SikaCash payout institution to collect funds associated with the transaction.
• "Bank Deposit" is a delivery option that allows your recipient to receive funds associated with your transaction to his/her bank account that you, the remitter, designate.
• A "Payout Location" is a facility operated by a Representative where a Receive Amount can be collected by a Receiver.
• The "Password" is the private security code created by the Remitter that permits access to the Remitter’s Profile.
• A "Profile" is the informational record that will be maintained by SikaCash or its service providers based upon the information supplied by a Remitter.
• A "Destination Country" is the country where the Receiver receives the Receive Amount. The "Receipt" is the screen containing information regarding the Transfer that can be printed by a Remitter.
• A "Payment Instrument" means a valid instrument of payment such as a bank account, debit card or credit card.
• A "Correspondent" means a company that maintains a facility that is open to the public, which is authorized by SikaCash to pay Receive Amounts to Receivers.
• The "Service(s)" refers to a SikaCash Money Transfer Service. A "Service Provider" is any company or companies engaged by SikaCash to provide services in connection with the Services.
• The "Transfer" refers to the online money transfer conducted using the SikaCash Website. The "User ID" is the email address used for identification purposes and to login to the consumer's profile. This is also referred to as the SikaCash ID.
• The “Electronic Signature” means the sender consents and agrees that the use of a key pad, mouse, or other device to select an item, button, icon, or similar act/action while using any electronic service we offer; or in accessing or making any transaction; or regarding any agreement, acknowledgment, consent, terms, disclosures, or conditions, constitutes the sender’s signature, acceptance and agreement as if actually signed by the sender in writing.
• The "Website" refers to the transactional and other pages on which the Services can be initiated that are accessible through https://www.sikacash.com
  3.- Terms And Conditions

The reproduction, copying, use, distribution, commercialization, public communication, or any other such activity involving the contents of these web pages is forbidden and always requires explicit authorization from Sikacash. Any such activities will be penalized in accordance with the copyright legislation applicable.

SikaCash takes no responsibility for the misuse of the contents of these web pages on the user's behalf.

SikaCash takes no responsibility for any information not contained in these web pages and as such, not issued directly under the control of Sikacash or not published with its name. In particular, SikaCash is not responsible for the contents and the information contained in the web pages of third parties connected by links with the web pages pertaining to SikaCash.

SikaCash reserves the right to update the contents of these web pages whenever it may see fit, as well as to delete them and to limit or prevent access to them, whether temporary or permanent.

SikaCash is not obliged to control the information and opinions that users may transmit in the open forums of these web pages. However, SikaCash reserves the right to delete from its web pages any information or opinion from users that may be contrary to the law in force, especially when this represents an infringement of fundamental individual rights and liberties.

Whenever it is necessary to use a password or user name to access a service contained in these web pages, the user is obliged to keep it secret and use it diligently. In the event of the loss or negligent use of the password, the user will be responsible for any use that third parties may have been able to make of it.

UNDER NO CIRCUMSTANCES DOES SIKACASH ACCEPT RESPONSIBILITY FOR POSSIBLE DAMAGE, WHETHER DIRECT, INDIRECT, SPECIAL OR OF ANY OTHER NATURE, DERIVED FROM THE USE OF THIS WEB PAGE OR OF ANY OTHER WEB PAGE TO WHICH THE USER IS DIRECTED FROM THIS ONE, INCLUDING, WITHOUT ANY LIMITATION, ANY LOSS OF PROFITS, STOPPAGE OF BUSINESS, LOSS OF PROGRAMMES OR OTHER DATA FROM THE INFORMATION TREATED IN THE USER’S SYSTEM, EVEN WHEN WE HAVE BEEN EXPLICITLY INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

3.1 Our Obligations

3.1.1 Subject to these Terms and Conditions, we agree to provide the Service to you using reasonable care. The Service may not be available in whole or in part in certain regions, countries, or jurisdictions.

3.1.2 We are not obliged to process any Transaction. When you submit a Transaction, you are requesting that we process the Transaction on your behalf. We may, in our sole discretion, choose whether or not to accept the offer to process that Transaction. However, if we decide not to process the Transaction, we will notify you promptly of that decision and repay the money paid to us if we are not prohibited by law from doing so.

3.1.3 SikaCash reserves the right to modify or discontinue the service or any part of the Service without notice, at any time and from time to time. We may, in our absolute discretion, refuse any Transaction or limit the amount to be transferred, either on a per transaction basis or on an aggregate basis, and either on individual accounts or on related accounts.

3.1.4 We may, in our sole discretion, refuse Transactions from certain Senders or to certain Recipients, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by the US Government. In addition, not all Payment Instruments are always available to all customers and we may, in our sole discretion, refuse Transactions funded from certain Payment Instruments.

3.1.5 We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you; or otherwise to comply with applicable laws; or due to variations in business hours and currency availability.

3.1.6 We will attempt to provide Senders and Recipients with up to date information regarding the location and opening hours of our Service Providers by means of information on our website. However, you agree that SikaCash shall not be held responsible for any inaccuracies that may appear in that information or any consequential loss which may result from incorrect or incomplete information.
 

3.2 Your Obligations

You agree that:

3.2.1 you will not access, use or attempt to use the Service as a Sender unless you are at least 18 years old, and that you have the legal capacity to form a binding legal contract in the relevant jurisdiction;

3.2.2 for each Transaction that you submit, you will pay us the Service Fee in addition to the Transaction Amount. Payment becomes due at the time that you submit your Transaction. If you submit a Transaction that results in SikaCash becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees.

3.2.3 in connection with your registration and use of the Service, you will:

• provide us with true, accurate, current and complete evidence of your identity, and promptly update your personal information if and when it changes.
• provide us and/or our merchant with details of one or more Payment Instruments; and
• provide us with true, accurate, current and complete information for all Transactions. We do not accept any liability for damages resulting from non-payment or delay in payment of a money transfer to a Recipient or failure to perform a transaction under the Service by reason of any of these matters.

3.2.4 when you pay for a Transaction in one currency and the Recipient is paid in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. SikaCash and its Service Providers usually make a small profit in these circumstances. If a Recipient’s account is denominated in another currency there may be delays, additional charges or different exchange rates. Please ensure the currency requested for the transaction matches the currency of the account where the funds are to be delivered.

3.2.5 when you are sending money under these Terms and Conditions, it is your responsibility to make sure all the Transaction details are accurate before submission. Once a Transaction has been submitted for processing it is not normally possible to change any of its details. You will be given the opportunity to confirm Transactions before submission and you must check the details carefully.

3.2.6 SikaCash will have no responsibility for any fees or charges you may incur by the use of a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorized overdraft fees imposed by banks if there are insufficient funds in your bank account or "cash advance" fees and additional interest which may be imposed by credit card providers if they treat use of the Service as a cash transaction rather than a purchase transaction;

3.2.7 you will only use the Service to send money to people that you know personally and not to pay for goods or services. If, in breach of this clause, you choose to pay third parties for goods and services using the Service, you acknowledge that SikaCash has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk. If SikaCash reasonably believes you are using the Service to purchase goods or services, we reserve the right to cancel your Transaction(s);

3.2.8 both you and the Recipients will only act on your own behalf. You may not submit or receive a Transaction on behalf of a third person. If you intend to submit or receive a Transaction on behalf of a company, business or any entity other than a human individual, you must first inform SikaCash of your desire to do so and provide us with any additional information about the entity we may request in order that we may decide whether to permit the Transaction;

3.2.9 in using the Service you will comply with these Terms and Conditions as well as any applicable laws, rules or regulations. It is a breach of these Terms and Conditions to use the Service to send money (i) to a Recipient who has violated the Terms and Conditions, or (ii) in connection with illegal activity including without limitation money-laundering, fraud and the funding of terrorist organizations. If you use the Service in connection with illegal activity, SikaCash may report you to the appropriate legal authorities.

3.2.10 when using our website or the Service or when interacting with SikaCash, with another user or with a third party, you will not:

3.2.3 in connection with your registration and use of the Service, you will:

• breach these Terms and Conditions, or any other agreement between you and SikaCash;
• open more than one account, without our prior written permission.
• provide false, inaccurate, or misleading information.
• allow anyone else access to your registration details, and will keep those details secure;
• refuse to provide confirmation of any information you provide to us, including proof of identity, or refuse to co-operate in any investigation.
• use an anonymity proxy (a tool that attempts to make activity untraceable); or
• copy or monitor our website using any robot, spider, or other automatic device or manual process, without our prior written permission.

3.2.11 SikaCash may, as necessary in providing the Service, store all information required of a Recipient to prove his or her identity or associated with their specific Transaction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable documentation provided by the Service Provider, and/or a Transaction tracking number, a personal identification number (PIN), a "password", a "secret word", or other similar identifiers.

4.- Error Resolution

If you have any problems using the Service, you should contact us at:

Write Us: Africa Remittance Company dba SikaCash
2828 John F KennedyBoulevard, Suite 203
Jersey City, NJ 07306
Call Us: (718) 208-1880
E-mail us: otm@sikatransfer.com

You must contact uswithin 180 days of the date we promised to you that funds would be madeavailable to the recipient. When you do, please tell us:

1. Your name and address ortelephone number.
2. The error or problem with the transfer, and why you believe it is an error or problem.
3. The name of the personreceiving the funds, and if you know it, his or her telephone number or address.
4. The dollar amount of thetransfer; and
5. The transaction number.

We will determine whether an error occurred within ninety (90) days after you contact us and we will correct any error promptly. We will tell you the results within three (3)business days after completing our formal investigation. If we decide thatthere was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
11.- Electronic Communications

10.1 You acknowledge that these Terms and Conditions shall be entered into electronically, and that the following categories of information ("Communications") may be provided by electronic means:

 

11.1.1 This Terms and Conditions and any amendments, modifications or supplements to it.

11.1.2 Your records of transactions through the Service.

11.1.3 Any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by law.

11.1.4 Any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service.

11.1.5 Any other communication related to the Service or SikaCash.

11.2 The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of this Terms and Conditions.

11.3 In order to access and retain Communications, you must have or have access to the following:

11.3.1 An Internet browser that supports 128-bit encryption, such as Internet Explorer version 4.0 or above;

11.3.2 An e-mail account and e-mail software capable of interfacing with SikaCash's e-mail servers;

11.3.3 A personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing;

11.3.4 Sufficient electronic storage capacity on your computer's hard drive or other data storage unit; and

11.3.5 A printer that is capable of printing from your browser and e-mail software. In addition, you must promptly update us with any change in your email address by updating your profile at https://www.sikacash.com .

 

11.4 Electronic Consent. You must use your User ID, i.e. email address, and a password created by you, that permits access to your profile to initiate a transaction. You agree that the use of your User ID and password have the same effect as your written signature and serves as your electronic signature to authorize transactions. The use of your electronic signature evidences your identity. Further, you agree that no certification authority or other third party verification is necessary to the validity of your electronic signature; and that the lack of such certification or third party verification will not in any way affect the enforceability of your signature.
 

12.- Termination

12.1 Either party may terminate these Terms and Conditions on one day's written notice.

12.2 We may terminate these Terms and Conditions with immediate effect if you:

 

12.2.1 become, or are likely to become, insolvent or are declared bankrupt;

12.2.2 are in breach of any provision of these Terms and Conditions;

12.2.3 your use of the Service or the website is disruptive to our other customers, or you do anything which in our opinion is likely to bring us into disrepute;

12.2.4 breaches or attempts to breach the security of the website (including but not limited to: modifying or attempting to modify any information; unauthorized log-ins, authorized data access or deletion; interfering with the service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way);

13.- General

13.1 Governing law: this Agreement will be governed by New York law and the parties submit to the exclusive jurisdiction of the New York Courts.

13.2 No Waiver: The failure of SikaCash to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

13.3 Modification: We may modify this Terms and Conditions from time to time without notice to you, except as may be required by law. You can review the most current version of the Terms and Conditions at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this Terms and Conditions and acknowledge that any attempts by you to modify this Terms and Conditions shall be void.

13.4 Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.

13.5 Severability: If any provision of the Terms and Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.

13.6 Any external links to third-party websites on the website are provided as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such websites at your own risk.

 

14.- Security

We take security very seriously at SikaCash, and we work hard, using state-of-the-art security measures, to make sure that your information remains secure. The SikaCash Service is a safe and convenient way to send money to friends and family and to other people that you trust. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true - they may be scams. If you are aware of anyone or any entity that is using the Service inappropriately, please email us using our contact form. Similarly, if you receive any emails, purporting to be from SikaCash, which you suspect may be "phishing" (fake) emails, please forward them to us using our contact form.
 

15.-Contact Information

Questions, notices, and requests for refunds or further information should be sent to SikaCash, as follows:

Africa Remittance Company
2828 John F Kennedy Boulevard,
Suite 203,Jersey City, NJ 07306 or
Tel # +1-718-208-1880
E-mail: otm@sikatransfer.com
Website: https://www.sikacash.com